45,047 recalled Samsung washing machines not located

Published

22 Dec 2015

Over two years since the recall of 144,000 Samsung washing machine was announced, 45 047 recalled Samsung washing machines have not been located in homes across Australia, posing a serious fire risk to the community.

“Each of these machines is a fire risk and the ACCC is working with Samsung and NSW Fair Trading to try and locate these machines. If moisture penetrates the machine’s electrical connectors, a fire hazard can result. There have been reports of 252 fires/smoking incidents with the recalled models “. ACCC Deputy Chair Delia Rickard said.

“We are appealing to everyone visiting family and friends these holidays to help them check their washing machines. If the machine is a top-loading Samsung, you must check the model number on the back of the machine or in the product manual.”

Samsung washing machine diagram - placement of model name and serial number

Ms Rickard also asked people staying in holiday houses to check the machines where they are staying, as these washing machines may not have been checked, especially if the house may have been vacant for a while.

“Under the Australian Consumer Law, owners of affected machines are entitled to their choice of a repair, an exchange or a full refund,” said Ms Rickard.

“Consumers who have had their machine repaired and are concerned about or dissatisfied with the repair are still entitled to ask for a refund or replacement from their supplier”.

If you find an affected machine that has not already been repaired by Samsung, you should contact Samsung immediately on their Hotline 1800 239 655 (8am to 8pm AEST 7 days a week) or register the machine at http://www.samsung.com/au/washingmachinerecall/#instructions.

In April 2013 Samsung announced a recall of over 144 000 units of 6 models of top-loading washing machines that had been for sale since 1 February 2010.

The 6 affected Samsung model numbers are: