ACCC staff are also available to provide advice about how to conduct a recall.
Suppliers can stay up to date on the latest recalls in their sector via email alerts, RSS feeds and the Recalls Australia app - see 'Checking for recalls' under the Consumers section below.
Has a death or serious injury or illness been associated with a product? You may need to lodge a mandatory report with the ACCC. More information and the online form can be accessed on the Mandatory Reporting page of this website.
Who must be told about recalls?
When a product is recalled, suppliers are required by law to notify the Parliamentary Secretary to the Treasurer responsible for competition and consumer policy within two days. This can be done using the online recall notification on the Recalls Australia website.
Depending on the product being recalled, it may also be necessary to notify a specialist Commonwealth regulator or a state or territory electrical/gas safety authority of the recall. To find out more, visit the Recalls Australia website.