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ACCC - Product Safety contacts

General consumer product regulators

Product safety regulation in Australia is a shared responsibility between the ACCC and the states and territories. This website is run by the ACCC on behalf of all of the consumer product safety regulators, including:

You are welcome to contact us about any safety queries or matters related to general consumer products.

Specific product regulators

It is important to note that the regulators represented on the website cover the safety of general consumer products. Please contact other relevant authorities if you wish to make an inquiry, report or complaint about the specific products listed below:

  • Agricultural & farming
  • Boats
  • Chemicals
  • Drugs & therapeutic goods
  • Electrical appliances and goods
  • Food & groceries
  • Gas appliances
  • Importation of goods
  • Marine safety
  • Motor vehicles
  • Poisons
  • Prohibited weapons
  • Veterinary

While calls to 13 and 1300 numbers will cost you no more than a local call from a landline telephone, please be warned that calls to 13 and 1300 numbers made from a mobile telephone are often charged at a higher rate and may not be included in your mobile plan or cap. Please check with your mobile provider to make sure you understand the terms and conditions of using your mobile telephone before calling 13, 1300 or 1800 telephone numbers from a mobile telephone.

Inquiries, complaints and reports

  • This page advises you to check sections of this website before making an inquiry. It also enables you to make an inquiry to a consumer product safety regulator of your choice.
  • This page explains the importance of making a complaint to the supplier when you encounter an unsafe product. It also tells you how to make a complaint to a product safety regulator and to always report product-related injuries and near misses to a regulator.
  • This page explains what to include in your complaint letter and provides an example.
  • This page provides example of letters relating to requesting a refund and requesting a repair or replacement.
  • This page outlines the benefits to the community of reporting unsafe consumer products to regulators. It also enables you to make a report to a regulator of your choice.

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