Contact us

ACCC - Product Safety contacts

• Product Safety Australia website - Information on product safety and the mandatory safety standards can be found at www.productsafety.gov.au.
• Product Safety Recalls Australia website - Australian product recalls are published at www.recalls.gov.au
• Product Safety Australia YouTube channel www.youtube.com/ACCCProductSafety 
• ACCC Product Safety Facebook page www.facebook.com/ACCCProductSafety
• ACCC Product Safety Twitter account @ACCCProdSafety.
• Submit an online product safety complaint or inquiry
• Call Product safety at the ACCC by phoning the ACCC Infocentre on 1300 302 502

General consumer product regulators

Product safety regulation in Australia is a shared responsibility between the ACCC and the states and territories. This website is run by the ACCC on behalf of all of the consumer product safety regulators, including:

• Australian Capital Territory Fair Trading
  (Department of Justice and Community Safety, Office of Regulatory Services)
• Australian Competition and Consumer Commission
• Consumer Affairs Victoria
  (Department of Justice)
• New South Wales Fair Trading
• Northern Territory Consumer Affairs
  (Department of Justice) 
• Queensland Fair Trading
• South Australia Office of Consumer and Business Affairs
• Tasmania Fair Trading
  (Department of Justice)
• Western Australia Consumer Protection
  (Department of Commerce)

You are welcome to contact us about any safety queries or matters related to general consumer products.

Specific product regulators

It is important to note that the regulators represented on the website cover the safety of general consumer products. Please contact other relevant authorities if you wish to make an inquiry, report or complaint about the specific products listed below:

• Agricultural & farming
• Boats
• Building & building materials
• Chemicals
• Drugs & therapeutic goods
• Electrical appliances and goods
• Food & groceries
• Gas appliances
• Importation of goods
• Marine safety
• Motor vehicles
• Poisons
• Prohibited weapons
• Veterinary

View Regulator of specific products for contact details of authorities that cover the above products.

While calls to 13 and 1300 numbers will cost you no more than a local call from a landline telephone, please be warned that calls to 13 and 1300 numbers made from a mobile telephone are often charged at a higher rate and may not be included in your mobile plan or cap. Please check with your mobile provider to make sure you understand the terms and conditions of using your mobile telephone before calling 13, 1300 or 1800 telephone numbers from a mobile telephone.