Call Product safety at the ACCC by phoning the ACCC Infocentre on 1300 302 502
General consumer product regulators
Product safety regulation in Australia is a shared responsibility between the ACCC and the states and territories. This website is run by the ACCC on behalf of all of the consumer product safety regulators, including:
You are welcome to contact us about any safety queries or matters related to general consumer products.
Specific product regulators
It is important to note that the regulators represented on the website cover the safety of general consumer products. Please contact other relevant authorities if you wish to make an inquiry, report or complaint about the specific products listed below:
While calls to 13 and 1300 numbers will cost you no more than a local call from a landline telephone, please be warned that calls to 13 and 1300 numbers made from a mobile telephone are often charged at a higher rate and may not be included in your mobile plan or cap. Please check with your mobile provider to make sure you understand the terms and conditions of using your mobile telephone before calling 13, 1300 or 1800 telephone numbers from a mobile telephone.
This page explains the importance of making a complaint to the supplier when you encounter an unsafe product. It also tells you how to make a complaint to a product safety regulator and to always report product-related injuries and near misses to a regulator.