When making a complaint to a product safety regulator, you can choose to submit your complaint to either the Australian Competition and Consumer Commission or your local (state/territory based) regulator. Your local regulator is the one in the state or territory where you live.
Making a complaint about an unsafe product to the supplier or to a regulator can help you to get a refund, repair or replacement of the product.
If the product has caused an injury or almost caused an injury, it is vital to report this to a product safety regulator. This enables us to investigate any trends in the marketplace and take any necessary actions to minimise risks for consumers.