Inquiries

You may wish to contact the ACCC or your local product safety regulator to inquire about issues related to the safety of a general consumer product or to find out about mandatory standards or bans.

It is possible that many of the answers you need appear in the FAQs, products, bans, mandatory standards, safety issues and tips sections of this website. To save time, check these pages before you contact us.

 Remember that we do not give safety endorsements for particular brands of products but can answer your queries related to:

• general safety and safety issues
• whether standards or bans apply to particular products
• safe use of products.

On this page:

• Making an inquiry

Making an inquiry

• Australian Competition and Consumer Commission
• Australian Capital Territory Fair Trading (Department of Justice and Community Safety, Office of Regulatory Services)
• Consumer Affairs Victoria (Department of Justice)
• New South Wales Fair Trading
• Northern Territory Consumer Affairs (Department of Justice) 
• Queensland Fair Trading
• South Australia Office of Consumer and Business Affairs
• Tasmania Fair Trading (Department of Justice)
• Western Australia Consumer Protection (Department of Commerce).