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Mandatory reporting

Mandatory reporting of product-related death, injury and illness was introduced by the Australian Consumer Law (ACL) on 1 January 2011.

Our webinar on 10 April 2013 Mandatory reporting of product-related death, injury & illness under the Australian Consumer Law is now available as a video on our website, as well as on our YouTube channel.

View responses to questions raised at the webinar.

Mandatory reporting

Do I need to make a mandatory report?

Suppliers are required to report the death or serious injury or illness of any person:

  • that they become aware of and
  • that someone believes was caused by the use of a consumer good and
  • they supply those goods or provide a related service for those goods.

A supplier is required to submit the report within two days of becoming aware of a reportable incident.

Am I a supplier?

All participants in the supply chain of a consumer good are required to comply with the reporting requirement. This includes a retailer, dealer, hirer, distributor, installer, repairer, importer, manufacturer and/or exporter of the consumer goods in question.

Similarly, all participants in the supply chain for product related services linked to the goods that are associated with the death, injury or illness are required to report the incident. This could include installers and service technicians.

What does serious injury or illness mean?

Serious illness or injury means an acute physical injury or illness requiring medical or surgical treatment by, or under the supervision of, a qualified doctor or nurse.

How do I make a mandatory report?

You can do this using the ACCC's online form, which is available from this page.

If you are unable to submit the online form please contact the ACCC on 1300 302 502.

More information

For more information on mandatory reporting, please read the Mandatory Reporting Guidelines or you can also view our mandatory reporting webcast from the video section below.


Watch this video of our webinar held on 10 April 2013 where we discussed suppliers' legal obligations to report product-related death, injury and illness. The video includes both our presentation slides and the video recording of the speakers.

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