Apple Inc.—Apple AC Wall Plug Adapter

PRA number

2016/15171

Published date

Product description

This recall covers the two prong plug portion of the Apple AC power supply (wall plug adapters) designed for use in Continental Europe, Australia, New Zealand, Argentina, South Korea and Brazil. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.
Apple recall image
Identifying features
Customers can identify whether their adaptors are affected by looking at the inside slot where they attach to the adapter. Affected adapters have four or five characters or no characters displayed vertically inside the slot. Please see the attached images for further instruction.

Other identifying numbers

Customers can identify whether their adaptors are affected by looking at the inside slot where they attach to the adapter. Affected adapters have four or five characters or no characters displayed vertically inside the slot. Please see the attached images for further instruction.

Reasons the product is recalled

In some cases, certain adapters may break and create a risk of electrical shock if touched.

The hazards to consumers

There is a risk of electric shock.

What consumers should do

Customers should stop using affected adapters and exchange them at no charge for a new redesigned model that is currently shipping.

Customers should visit http://www.apple.com/au/support/ac-wallplug-adapter/ for information about how to identify the affected adapters and the exchange process. Customers can fill out a web form with their shipping address, email and product serial number and Apple will send the new adapter to the customer. The package will also contain a postage pre-paid package, which the customer can use to return the affected adapter to Apple.

Customers can also visit an Apple Retail or an Apple Authorised Service Provider location to exchange their affected adapters.

Supplier

Apple Inc.

Traders who sold this product

Apple online sales, Apple shop fronts and authorised resellers.

Where the product was sold

Nationally

Responsible regulator

Energy and utilities unit (NSW) is the responsible regulator for this recall.

Product category

Electrical
Cameras and phones

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