Apple Inc.—Apple AC Wall Plug Adapter

Identifying features

Customers can identify whether their adaptors are affected by looking at the inside slot where they attach to the adapter. Affected adapters have four or five characters or no characters displayed vertically inside the slot. Please see the attached images for further instruction.

What are the defects?

In some cases, certain adapters may break and create a risk of electrical shock if touched.

What are the hazards?

There is a risk of electric shock.

What should consumers do?

Customers should stop using affected adapters and exchange them at no charge for a new redesigned model that is currently shipping.

Customers should visit http://www.apple.com/au/support/ac-wallplug-adapter/ for information about how to identify the affected adapters and the exchange process. Customers can fill out a web form with their shipping address, email and product serial number and Apple will send the new adapter to the customer. The package will also contain a postage pre-paid package, which the customer can use to return the affected adapter to Apple.

Customers can also visit an Apple Retail or an Apple Authorised Service Provider location to exchange their affected adapters.

Supplier
Apple Inc.
Traders who sold this product

Apple online sales, Apple shop fronts and authorised resellers.

Where the product was sold
Nationally

Responsible regulator

Energy and utilities unit (NSW) is the responsible regulator for this recall.