Dux Manufacturing Ltd—Dux SunPro MP15 & Ecosmart Intelligent Hybrid Solar Gas Boosted Water Heaters

Identifying features

Product part numbers affected are DN15DS, DL15DS, DN15CS, 3D1NE, EN15DS, EL15DS. This number can be found on the product identification label attached to the top of the water storage tank.

What are the defects?

A gas leak may occur during the start up of the gas boost function. The gas valve may remain open when ignition has not occurred.

What are the hazards?

If the defect occurs, a leak can create a potential risk of fire or explosion.

What should consumers do?

In the event that a leakage has occurred, the customer should shut off the gas supply and call Dux Manufacturing immediately on 1300 761 841, Mon–Fri 8.00am–8.00pm or email gasboostedsolar@gwagroup.com.au to arrange for an urgent service call.

Traders who sold this product

Reece, Tradelink, Swan Plumbing, Origin Energy, Bunnings, Bowens, Bentons, East Coast, Hardings, Harris Group, Insolar

Where the product was sold
Dates available for sale
  • 1 January 2011 - 23 August 2013

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission