PRA number
2010/11376
Published date
Product description
275 Litre Rheem Heavy Duty Commercial Indoor Gas Water Heater manufactured between 1 July 2008 and 20 November 2009 (inclusive)
Reasons the product is recalled
Under extended operating conditions the outer jacket temperature of the water heater can exceed safe temperatures
The hazards to consumers
If the outer jacket temperature of the water heater exceeds safe temperatures, there could be a risk of contact burn for people who come into direct contact with the outer jacket of the water heater. There is also the potential for combustion of materials that are inappropriately stored against or near the water heater.
What consumers should do
Immediately remove any combustible materials within the proximity of the water heater and take steps to ensure that no-one comes into contact with the water heater. Once this is done, please call toll free on 1800 063 018 (or 0800 657 336 for customers in New Zealand) between the hours of 8.00 am and 8.00 pm AEDST. Rheem will be arranging to undertake on site service modifications in order to eliminate the potential risk associated with the water heater. These modifications will be made free of charge.
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
