How we consult on product safety regulation

We consult whenever we propose or review a product safety regulation to consider the impact on business and consumers and improve our policy formulation and decision-making.

Meeting our KPIs

The ACCC has established the following measures to meet the Key Performance Indicators set out in the Government’s Regulator Performance Framework:

Regulators are open and transparent in their dealings with regulated entities:

  • Measure: Public submissions from affected stakeholders and summary consultation surveys results about new or amended safety standards are published.

Regulators actively contribute to the continuous improvement of regulatory frameworks.

  • Measure: Consultation protocols are published.Consultation papers include questions about costs to business of regulatory changes. methods of consultation are continuously reviewed against best practice.

Consultation process

Consultation paper

  • We publish a consultation paper when we propose or review a regulation.
  • The paper asks businesses questions including costs of regulatory change.

Consultation strategy

Consultation method

  • We promote the consultation via:
    • ACCC websites & social media (Facebook, Twitter, LinkedIn)
    • direct email to key stakeholders
    • email to industry associations and other groups and organisations
    • Government websites e.g. and
  • Stakeholders submit responses via the ACCC consultation hub.

Consider submissions

  • We acknowledge submissions in a timely way.
    • We consider late submissions if time permits.
    • We clarify points in stakeholder submissions where necessary.
    • We publish submissions on our website, unless the stakeholder asks us not to.
  • Stakeholders submit responses via the ACCC consultation hub.

Brief the Minister

  • We brief the Minister about stakeholder submissions, agreements and differences, State & Territory views, and the ACCC recommendation.

Publish outcomes

  • We notify key stakeholders of the Minister’s decision via direct email.
  • We notify State and Territory Australian Consumer Law regulators directly.
  • We publicise the decision on the ACCC website.
  • We update the WTO notification as necessary.


  • We review our consultation methods for effectiveness and best practice.

More information

ACCC self-assessment methodology, measures and evidence

Product Safety Australia