Consumer product safety recall guidelines

Date published

The guidelines have been developed to help suppliers plan for, and respond to, an incident where the recall of potentially unsafe consumer products is required.

It does this by setting out:

  • the legal requirements for suppliers in relation to a consumer product recall specified in the Australian Consumer Law
  • the role and responsibilities of suppliers and government agencies when a recall is necessary
  • requirements for conducting a recall, including:
  • notification
  • recall strategy
  • retrieval of the product
  • reporting on the recall

The guidelines were developed by the ACCC in consultation with state and territory product safety regulators. They are provided for guidance only and are not legally binding.