Submit a mandatory report

If you're a supplier, you must report any death, serious injury or serious illness associated with a consumer good or product related service you have supplied.

If you are in any doubt about whether a mandatory report is required, you should submit a report to make sure you comply with the 2-day reporting deadline.

  • You must complete the report to the best of your knowledge. You can provide further information later.
  • Mandatory reports are confidential and not an admission of liability.
  • If you don't submit a mandatory report when you should, you may be found guilty of a criminal offence or courts may impose a pecuniary penalty.
Make a mandatory report

When you must report an incident

You must report within 2 days of becoming aware of certain incidents. Find out how to determine if an incident must be reported.

Other ways to report a concern

We strongly encourage suppliers to voluntarily report incidents that could have caused death, serious injury or serious illness but did not in that instance. These are incidents where a mandatory report is not legally required.

Consumers can report a consumer product they feel is unsafe.