Guideline for suppliers
This guideline helps suppliers understand their product safety mandatory reporting obligations.
Quick guide for smaller suppliers
Tools to assess if a report is required
We provide a number of tools to help suppliers assess if a mandatory report is required.
An example of information that suppliers should provide to their employees to ensure effective complaint handling and mandatory reporting processes.
These are questions that a supplier can ask the person reporting an incident. They can help to assess whether the incident requires a mandatory report.
This flowchart can help suppliers to assess whether an incident requires a mandatory report.
Example notice for a supplier's employees about mandatory reporting obligations
You are responsible for reporting regardless of who in your organisation becomes aware of a reportable incident.
Employees, contractors, and any person representing or acting as an agent of your business need to be aware of these requirements. You should regularly remind them about the mandatory reporting obligations.
This notice is an example of information that should be provided to employees to ensure effective complaint handling and mandatory reporting processes.
Subject: Our mandatory reporting obligations
What you need to do
If you become aware of any incident where our product or service may have caused a death or serious injury or illness, you must report it to [insert supplier contact point] immediately.
A ‘serious’ injury or illness is one where:
- the physical injury or illness is acute
- the physical injury or illness requires medical or surgical treatment
- treatment by, or under the supervision of, a medical practitioner or a nurse was required (whether or not in a hospital, clinic, or similar place).
It doesn’t matter how you become aware of the death or serious injury or illness; you must report it to [insert supplier contact point].
This includes (but is not limited to):
- Notifications through customer complaints,
- Information provided by customers in writing or verbally,
- News or media reports, or
- Comments made on social media.
The [insert supplier contact point] can be contacted by:
Email: [insert email of supplier contact point]
Phone: [insert telephone number of supplier contact point].