This notice is an example of information that should be provided to employees to ensure effective complaint handling and mandatory reporting processes.
Employees, contractors, and any other persons representing or acting as an agent of your business need to be aware of these requirements.
Subject: Our mandatory reporting obligations
What you need to do
If you become aware of any incident where our product or service may have caused a death or serious injury or illness, you must report it to [insert supplier contact point] immediately.
A ‘serious’ injury or illness is one where:
- the physical injury or illness is acute
- the physical injury or illness requires medical or surgical treatment
- treatment by, or under the supervision of, a medical practitioner or a nurse was required (whether or not in a hospital, clinic, or similar place).
It doesn’t matter how you become aware of the death or serious injury or illness; you must report it to [insert supplier contact point].
This includes (but is not limited to):
- Notifications through customer complaints,
- Information provided by customers in writing or verbally,
- News or media reports, or
- Comments made on social media.
The [insert supplier contact point] can be contacted by:
E: [insert email of supplier contact point]
T: [insert telephone number of supplier contact point]
