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When you must submit a mandatory report
You must submit a report within 2 days if you become aware that a consumer good or product related service you supply caused or may have caused a:
- death or
- serious injury or
- serious illness.
You must submit a mandatory report if you or any other person (for example, the affected person) believes that the consumer good or product related service you supply caused the death, serious injury or serious illness.
You can ‘become aware’ of the death, serious injury or serious illness in many ways. For example, from a consumer, media (including social media), a repairer or insurer, an expert report or a government agency. Regardless of how you become aware, you must submit a mandatory report within 2 days.
See our table to check how the deadline of 2 days is calculated.
Assess if you need to submit a mandatory report
Tools to help you assess if an incident needs to be reported
- Flowchart This flowchart can assist suppliers to assess whether an incident requires a mandatory report.
- Sample questions to obtain incident information These are questions a supplier can ask of the person reporting an incident, and can assist the supplier to assess whether the incident requires a mandatory report.
You can voluntarily report an incident
Even if you assess you are not legally required to submit mandatory report, the ACCC strongly encourages you to adopt the best practice approach of voluntary reporting. This includes reporting incidents that could have caused a death, serious injury or serious illness but did not in that instance.
Find out more about submitting a voluntary report.