AMX Australia—Rechargeable Batteries for AMX MVP-5000 Series Touch Panels

Identifying features


What are the defects?

These batteries can overheat. Other than swelling of the battery pack, bulging of the touch panel enclosure, or distortion of the display -- all of which are signs that the battery should be replaced immediately --, there is no way to determine from a visual examination which batteries are subject to this thermal risk. AMX thus has determined to replace ALL battery packs at no cost with battery packs from a different manufacturer.
This recall applies to ALL panels shipped before 17th November 2009 in Australia & New Zealand (before October 26th 2009 in the USA), including any panel returned and replaced for any earlier-reported battery issues such as the “deep discharge” condition that was addressed in prior communication dated July 1, 2009.

What are the hazards?

AMX has learned that these batteries can overheat, which could pose a risk of fire.

What should consumers do?

Consumers will be contacted by mail. Any 5000 Series Wireless Touch Panel (5100, 5150, 5200i) showing evidence of a swollen battery, including signs of bulging of the touch panel enclosure or “haloing” or other distortion in the display, should be immediately returned to the AMX for replacement of the unit. For any touch panel showing signs of a swollen battery, the end user should immediately discontinue use and remove the panel from charging. Recharging a swollen battery, mishandling a swollen battery or compression of a unit with a charged swollen battery may cause the battery to rupture which has the potential risk for damage or injury.

Traders who sold this product

AMX Dealers in Australia & New Zealand

Where the product was sold
Dates available for sale
  • 1 October 2008 - 17 November 2009

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category