Bike Box (Quartra Pty Ltd)—Verge X30h, X20, X10, and S11i, and Eclispe S11I OCL Bicycle Frames
What are the defects?
The weld between the main tube and the OCL joint may crack and dislocate on affected frames.
What are the hazards?
A cracked/dislocated frame may pose a fall hazard to the consumer.
What should consumers do?
Cease use of the bicycle and take it to the place of purchase to enable the serial number to be checked. Problem frames will be replaced by the retailer at no cost. Alternatively, you can contact Bike Box directly via email@example.com
Recall advertisements and supporting documentation
Australian Competition and Consumer Commission is the responsible regulator for this recall.