Coast RV Pty Ltd — Suburban Recreational Vehicle Water Heaters Model SW6PA, SW6DEA, SW6DA, SW4DEA, SW4DA, SW4DECA and SW6DECA.

Photograph of Suburban RV Hot Water Service
Photograph of Suburban RV Hot Water Service
Photograph of Suburban RV Hot Water Service
Photograph of Suburban RV Hot Water Service
Photograph of Suburban RV Hot Water Service

Identifying features

Other
See attached Serial Numbers

What are the defects?

The flange securing the burner heat exchanger tube to the internal front fascia of the appliance may not be properly formed. During use on gas, hot water services with the defect may emit carbon monoxide into the caravan or motor home.

What are the hazards?

If the unit is powered by gas and is operated in an enclosed area – such as caravan or motorhome - carbon monoxide may spill into the vehicle and poisoning could occur resulting in serious illness, injury or death.

What should consumers do?

Consumers should immediately check if their appliance is affected and if so, cease using the appliance powered by gas.

To identify affected appliances: open the exterior access door to the hot water service and check the model and serial number located on the right hand side.

Affected Model numbers are SW6PA, SW6DEA, SW6DA, SW4DEA, SW4DA, SW4DECA and SW6DECA with serial numbers between 181315552 and 193002648 (some serial numbers may end with a 'D') and between 8183311827 and 8190201139. Manufactured between 4 April 2018 and 1 August 2019.

Proposed Remedy

1. All water heaters in the recall range will be inspected by a licensed gasfitter to ensure a fully formed flange and the water heaters are properly installed.
2. Water heaters that do not have a fully formed flange will be replaced by a licensed gasfitter. All water heaters not properly installed will be remedied to ensure proper installation by a licensed gasfitter.
3. Water heaters within the recall range will be combustion tested by a licensed gasfitter with the capability to conduct such testing. If the combustion test fails then the water heater will be replaced.
4. As an added precaution to ensure public safety, the supplier will install a carbon monoxide (CO) alarm in every caravan where the water heater has been inspected, tested and passed.

Coast RV Pty Ltd will check every unit to ensure the water heater is properly installed and there is no infiltration of combustion by-products into the living area.

Customers who have a water heater that needs to be replaced will be offered a choice of the following water heaters for replacement:
· The Suburban Nautilus instantaneous (gas only) water heater; or
· An equivalent competitive model.
A possible future option may be a new model Suburban storage water heater if AGA certification is achieved.

Coast RV Pty Ltd will cover costs relating to the supply and installation of the new water heater, and any required associated work (e.g. modification of cavity and gas and/or water lines). Coast RV Pty Ltd will offer compensation for any additional consequential loss suffered by the consumer where there is damage or devaluation to the caravan or motorhome attributed to the installation of a replacement water heater. Consequential loss will be determined on a case by case basis.

Consumers with affected appliances should contact Coast RV’s dedicated recall hotline on 02 9645 7685 for further information or to arrange an inspection.

Traders who sold this product

Coast to Coast RV agents and dealerships

List of traders who sold this product
Where the product was sold
Nationally
International
Dates available for sale
  • 1 May 2018 - 25 September 2019

Recall advertisements and supporting documentation

Responsible regulator

Office of the technical regulator (SA) is the responsible regulator for this recall.