Dux Hot Water—Dux Gas-Boosted Solar Tanks and EcoSmart Intelligent Hybrid Tanks

Identifying features

The following units may be affected: Dux MP15 or MP20 or EcoSmart gas-boosted solar water heaters with model numbers: DN15DS, DL15DS, DN15CS, DL15CS, DN20CS, DL20CS, 3D1NE, 3D1NS, EN15DS, EL15DS produced from 1st June 2011 to 19th June 2012.

What are the defects?

Dux Hot Water has identified a potential electrical safety risk with gas-boosted solar tanks due to incorrect wiring.

What are the hazards?

There is a risk of electric shock if a unit has been incorrectly wired. Note that there is no safety risk if the unit is producing hot water.

What should consumers do?

Turn power to the water heater off at the power point, unplug the cord and immediately call 1300 270 485 to organise a safety inspection or email recalls@dux.com.au

Traders who sold this product

Reece, Tradelink, Swan Plumbing, Origin Energy, Bunnings, Bowens, Bentons, East Coast, Hardings, Harris Group, Insolar

Where the product was sold
Australian Capital Territory
New South Wales
South Australia
Western Australia
Dates available for sale
  • 1 June 2011 - 19 June 2012

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category