FCA Australia Pty Ltd — 2012-2013 (KK) Jeep Cherokee
What are the defects?
An internal failure in the Occupant Restraint Controller (ORC) may result in the inability to deploy an Active Headrest (AHR) function during certain rear-end crashes.
What are the hazards?
The Occupant Restraint Controller (ORC) on the vehicle may cause an airbag warning lamp to illuminate due to an internal failure in the ORC. This may result in the inability to deploy the Active Headrest (AHR) function. The inability to deploy the AHR function during certain rear-end crashes may increase the risk of injury to front seat occupants during such rear- end crashes.
What should consumers do?
FCA Australia will notify owners by sending a courtesy letter, until replacement parts become available. Once the replacement parts become available, owners will receive a second letter advising to schedule a service booking with their nearest Chrysler Jeep Dodge repair centre, who will inspect the ORC and replace it if necessary.