Fireplace Products Australia Pty Ltd — Regency F38/FG38 Open Flued Gas Log Fireplace (Natural Gas Only)

Regency F38/FG38 Open Flued Gas Log Fireplace

What are the defects?

Under certain circumstances the heaters may produce too much carbon monoxide.

What are the hazards?

There is a potential for carbon monoxide poisoning, causing serious health risk to users.

What should consumers do?

Consumers should immediately cease using the product and contact the supplier, Fireplace Products Australia (FPA) to have the appliance checked by a qualified gas fitter.

FPA will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.

If heating is required before testing can be carried out by a qualified gasfitter, please use other sources. DO NOT bring outdoor gas appliances indoors.

Consumers can check if their heater is affected by using the search function at https://www.regency-fire.com.au/Customer-Care/Product-notice

Please contact FPA Safety Alert team on 1800 860 660 (Monday to Friday, 8am-4:30pm EDST) or email safety@regency-fire.com.au

For further information regarding this recall, see the ESV Gas Safety Alert at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/

Traders who sold this product

Specialist heating dealers

Where the product was sold
Nationally
Dates available for sale
  • 1 January 2006 - 30 April 2018

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Energy Safe (VIC)
Product category