FUJIFILM Australia Pty Ltd—30x40” Glass Print

Identifying features

Product Number: PC1256

Only the following order ID's placed by customers are affected (product quantities in brackets): 24256592 (1), 24276298 (1), 24242431 (1), 24242032 (1), 24243545 (3), 24285949 (1), 24287053 (1), 24324607 (2), 24287069 (1), 24286878 (1), 24287634 (2), 24285064(1), 24286744 (1), 24285394 (1), 24320703 (1), 24329953 (1), 24328304 (3), 24033260 (1), 24110286 (1), 24080277 (1), 24702711 (1), 24890851 (1), 24958006 (1), 24007372 (3), 25045099 (1), 23830709 (1), 23927026 (1) & 24732057 (1)

These orders were placed between 12 September 2013 and 2 October 2013. Other order ID's are not affected.

What are the defects?

The J-shaped hanging track fixed to the back of the print may become detached.

What are the hazards?

If the hanging track becomes detached, the print may fall from the wall and create a risk of injury.

What should consumers do?

Consumers should immediately remove the print from the wall. Affected consumers will be contacted directly to arrange for the return of the product for a full refund. If consumers have any queries they can contact us via the BIG W Photos Contact Page at www.bigwphotos.com.au/contact-us

Traders who sold this product

BIG W Photos (online only via the website www.bigwphotos.com.au)

Where the product was sold
Nationally
Dates available for sale
  • 12 September 2013 - 2 October 2013

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category