PRA number
2010/11937
Published date
Product description
A Garmin nuvi is a portable GPS device that is used by individuals while driving their car to assist with navigation.
Reasons the product is recalled
Garmin has identified a risk that the batteries may overheat when used in nuvi devices that contain a specific printed circuit board (PCB) design. In rare circumstances, overheating of the product's battery may lead to a fire hazard. This defect only applies to the nuvi products with the model numbers specified above.
The hazards to consumers
The potential hazard is that in rare circumstances, the overheating of the battery may lead to an increased risk that individuals may be injured and/or property damaged as a result of the device reaching high temperatures or starting a fire.
What consumers should do
To determine if a unit is affected, consumers should visit the Garmin website which has been set up to coordinate the recall.
www.garmin.com/nuvibatterypcbrecall
Consumers will be asked to enter their nuvi's serial number into the website. If their unit has the specific PCB design and contains a battery from the specific date range, they will be given instructions on how to return their nuvi. In Australia, Garmin will replace the entire nuvi device and return the nuvi to the affected customer free of charge. If customers are unable to access the website, they may contact Garmin through one of the phone numbers below.
In Australia call 1800 113 738 and in New Zealand call 0800 427 652.
www.garmin.com/nuvibatterypcbrecall
Consumers will be asked to enter their nuvi's serial number into the website. If their unit has the specific PCB design and contains a battery from the specific date range, they will be given instructions on how to return their nuvi. In Australia, Garmin will replace the entire nuvi device and return the nuvi to the affected customer free of charge. If customers are unable to access the website, they may contact Garmin through one of the phone numbers below.
In Australia call 1800 113 738 and in New Zealand call 0800 427 652.
Supplier
Traders who sold this product
Harvey Norman, The Good Guys, GPS Oz, Everything GPS and Dick Smith.
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
