Glen Dimplex Australia Pty Ltd — Open Flued Space Heater Real Flame Pyrotech

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What are the defects?

Under certain circumstances the heaters produce too much carbon monoxide.

What are the hazards?

There is a potential for carbon monoxide poisoning, causing serious health risk to users.

What should consumers do?

Consumers should immediately cease using the product and contact the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.

Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer’s expense.

If heating is required before testing can be carried out by a qualified gasfitter, please use other sources. DO NOT bring outdoor gas appliances indoors.

Please contact Glen Dimplex Service Department on 1300 014 389 between (Monday – Friday, 9am-5pm EST) or email productservice@realflame.com.au

For further information about the testing and modification of this heater, see the ESV Gas Safety Alert at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/

Traders who sold this product

Specialist heating dealers

Where the product was sold
Nationally
Dates available for sale
  • 1 January 2012 - 30 June 2018

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Energy Safe (VIC)
Product category