PRA number
2019/18039
Published date
Product description
LCD display electric massage gun with four heads, featuring an ergonomic massage head that can provide a comfortable massage experience.
Reasons the product is recalled
The massage adaptor insulation does not comply with the relevant mandatory electrical standard.
The hazards to consumers
Fire hazard and risk of electric shock.
What consumers should do
Consumers should cease using the product immediately. Groupon will contact affected consumers and instruct them to return their product to Groupon for a full refund.
To receive a refund, please visit https://www.groupon.com.au/customer_support#contact-us, and sign in to contact our Groupon Customer Services team. Select the topic “Goods Shipping and Returns” and then select “I want to return the item I received”, then click “No, I Still Need Help”. Contact us through the chat.
For more information, consumers can contact Groupon Customer Service on https://www.groupon.com.au/
To receive a refund, please visit https://www.groupon.com.au/customer_support#contact-us, and sign in to contact our Groupon Customer Services team. Select the topic “Goods Shipping and Returns” and then select “I want to return the item I received”, then click “No, I Still Need Help”. Contact us through the chat.
For more information, consumers can contact Groupon Customer Service on https://www.groupon.com.au/
Supplier
Traders who sold this product
Groupon Australia Pty Ltd
Where the product was sold
Nationally
Online
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Office of Fair Trading (NSW) - ERAC is the responsible regulator for this recall.