HP PPS Australia Pty Ltd — Internal Battery for HP Laptop Computers (extended recall)

HP Laptop and Battery Photo

Identifying features

The battery packs have a CT: code with embedded information that can be decoded by HP. The first characters of the unique number of a potentially affected battery will be: 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF, 6FWBH or 6FSNF

What are the defects?

The affected batteries have the potential to overheat.

What are the hazards?

Risk of fire and burn hazard.

What should consumers do?

Go to the HP Battery recall website at: www.hp.com/go/batteryprogram2018 and follow the instructions to validate your battery. If the validation process indicates that your battery is affected, cease use of the battery immediately. HP will provide replacement battery services for each verified, affected battery, at no cost.

Note: Batteries affected by this recall should immediately be put into ”Battery Safe Mode”. You may continue to use your notebook on “Battery Safety Mode”, by connecting the notebook to a HP power adaptor.

For further information on this recall, go to the HP Battery Recall website at: www.hp.com/go/batteryprogram2018 and select 'Contact Us' or phone 13 10 47.

Traders who sold this product

Computer retailers

Where the product was sold
Dates available for sale
  • 1 December 2015 - 30 April 2018

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission