HP PPS Australia Pty Ltd — Internal Battery for HP Laptop Computers (extended recall)

PRA No.

2018/16509

Date published

4 Mar 2018

Campaign number

EMU

Product description

Recall extended April 2019

Certain internal battery pack(s) installed in the following Notebook Computers:

HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series)
HP x360
HP ENVY m6
HP Pavilion x360
HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations

Many of these batteries are internal and not visible when looking at the laptop. Affected batteries can be identified by visiting the HP website at https://batteryprogram687.ext.hp.com/

Identifying features

Other

The battery packs have a CT: code with embedded information that can be decoded by HP. The first characters of the unique number of a potentially affected battery will be: 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF, 6FWBH or 6FSNF

What are the defects?

The affected batteries have the potential to overheat.

What are the hazards?

Risk of fire and burn hazard.

What should consumers do?

Go to the HP Battery recall website at: www.hp.com/go/batteryprogram2018 and follow the instructions to validate your battery. If the validation process indicates that your battery is affected, cease use of the battery immediately. HP will provide replacement battery services for each verified, affected battery, at no cost.

Note: Batteries affected by this recall should immediately be put into ”Battery Safe Mode”. You may continue to use your notebook on “Battery Safety Mode”, by connecting the notebook to a HP power adaptor.

For further information on this recall, go to the HP Battery Recall website at: www.hp.com/go/batteryprogram2018 and select 'Contact Us' or phone 13 10 47.

Supplier

HP PPS Australia Pty Ltd

Traders who sold this product

Computer retailers

Where the product was sold

Nationally

Dates available for sale