Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz C, GLC and EQC MY2020

Identifying features

VIN (Vehicle identification number)
See attached VIN list

What are the defects?

Due to a manufacturing defect, the wiring harness of the steering control unit may be damaged. The damage can allow water or moisture into the wiring harness, which can cause a short circuit, resulting in a loss of electric power steering.

A failure of the electric power steering would be indicated by a corresponding warning message in the instrument panel.

What are the hazards?

If a short circuit occurs, this may result in a loss of electric power steering or cause a vehicle fire. This can increase the risk of an accident, causing serious injury or death to vehicle occupants, other road users and bystanders.

What should consumers do?

Consumers are asked to contact their most convenient Mercedes-Benz Retailer for a free of charge inspection and repair if required.

To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer...

Traders who sold this product

Authorised Mercedes-Benz dealerships

Where the product was sold
Nationally
Dates available for sale
  • 3 February 2020 - 31 July 2020

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Department of Infrastructure, Transport, Regional Development and Communications
Product category