NetComm Wireless Limited—NetComm Model NP504 500Mbps Powerline Adapter With AC Pass-through

Identifying features

The adapter is Model NP504, white in colour and the affected batch has serial numbers ranging from 0518125000001 to 0518125001000

What are the defects?

The internal connection to the earth pin prong is deformed in some products of the affected batch, making them susceptible to not providing an earth connection.

What are the hazards?

In some circumstances, the fault could result in an electric shock.

What should consumers do?

Consumers should immediately discontinue using the product and:
(i) Switch off the power at the power point
(ii) Remove the Powerline adapter and any device from the socket
(iii) Check whether the serial number (S/N) on the base of the adapter is from the affected batch.

If the product is from the affected batch, consumers should contact NetComm Wireless to arrange for a replacement or a refund by either calling 1800 110 168, emailing or following the instructions on the company’s website.

Traders who sold this product

Various distributors, no product supplied through FOXTEL is affected

Where the product was sold
Dates available for sale
  • 14 January 2013 - 13 December 2013

Recall advertisements and supporting documentation

Responsible regulator

Energy and utilities unit (NSW) is the responsible regulator for this recall.

Product category