Polycom—Lithium ion battery packs for SoundStation 2W wireless conference phones

Identifying features

The affected battery packs have a black or white plastic coating and a white label stating "RECHARGEABLE Li-ion BATTERY"

What are the defects?

The cells used in the battery packs are substandard and possibly counterfeit. Polycom in the US has received one report of a battery pack overheating and causing minor property damage.

What are the hazards?


What should consumers do?

Remove the battery pack from the SoundStation 2W phone unit immediately and do not attempt to use it with any other product. Visit http://www.polycom.com/2Wbattery to fill out a form requesting Polycom to send a replacement battery pack free of charge or call (02)9978 8098. After receiving the replacement battery pack, place the old battery pack in the shipping box or reply paid envelope supplied, attach the included pre-paid return tag and return it to Polycom so the battery pack can be recycled properly.

Polycom Global Pty Ltd
Where the product was sold

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category