Raypak Australia—Premium, Residential & Spartan Pool and Spa Heaters

Identifying features


What are the defects?

Water inadvertently entering the unit may lead to a partial malfunction of the over-temperature thermostat control. If this malfunction occurs, there could be a risk of scalding from pool or spa water at temperatures that could exceed 45 degrees C. This is especially a risk in the case of small pool or spa applications where water volume is small and temperatures can rise quickly.

What are the hazards?


What should consumers do?

Please call toll free on 1800 063 018 between the hours of 8.00am and 8.00pm AEDST. Raypak will be arranging to undertake on site service modifications in order to eliminate the potential for this malfunction. These modifications will be made free of charge.
NOTE: If your unit is used to heat a spa, fully enclosed indoor pool, plunge pool or small lap pool, please immediately disable the unit by turning off the power switch and disconnecting the appliance power cord. Where an application may involve a combination pool and spa, and where the spa cannot be separately isolated then we would ask you to also disconnect power to the unit. For all other pools, turn off the unit as above prior to using the pool, and check the pool temperature before entering the water. Care should be taken with the use of pool covers as temperature rise is quicker in these circumstances.

Raypak Australia Pty Ltd
Where the product was sold

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category