Rheem Australia Pty Ltd—Rheem 4 Star Gas Water Heater & Vulcan Freeloader 4 Star Gas Water Heater

Identifying features

Model numbers 347090NO, 347090PO, 347135NO, 347135PO, 347170NO, 347170PO, 648135NO, 648135PO, 648170NO, 648170PO and serial numbers between 4721293 and 4812343

What are the defects?

These water heaters may have incorrect placement of the fibreglass insulation and its support material.

What are the hazards?

There is a remote possibility of smoke and/or fire damage within the heater cabinet if the insulation comes in contact with the burner. This would normally self-extinguish due to use of fire retardant materials. However, under certain conditions it can lead to a total failure of the water heater.

What should consumers do?

The water heater can continue to be used and we ask consumers to ensure that no combustibles are stored against or immediately adjacent to the water heater. Consumers are requested to contact our recall hotline on 1800 063018 to register their product for rectification work.

Traders who sold this product

Plumbing Merchants and Hot Water Specialists

Where the product was sold
Australian Capital Territory
New South Wales
South Australia
Western Australia
Dates available for sale
  • 24 January 2012 - 30 April 2012

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission