Setec Pty Ltd—NEDAP PowerRouter

Identifying features

The potentially affected PowerRouters are only those:
- supplied and installed in Australia between October 2011 and November 2012;
- with model numbers PR30S, PR37S, PR50S, PR30SB, PR37SB and PR50SB; and
- with a serial number that includes the capital letter B.

PowerRouters that do not fit all these 3 criteria are not affected.

What are the defects?

Affected PowerRouters may experience a failure of an electronic component and this can result in an internal smouldering in the unit.

What are the hazards?

If the defect occurs, the product poses a potential fire hazard.

What should consumers do?

Consumers who have an affected PowerRouter should immediately turn off the unit following the instructions on the front of the unit. Setec suggests that you contact the person who installed the PowerRouter if you require assistance with this.

Consumers will be contacted by the installer of the PowerRouter units to arrange for a replacement to be installed. For further information, contact Setec on (03) 9213 8400 or email powerrouter_replacement@setec.com.au.

Traders who sold this product

Setec supplied the PowerRouters to select wholesalers, retailers and installers of solar systems nationally.

Where the product was sold
Nationally
Dates available for sale
  • 1 October 2011 - 3 November 2012

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category