Sitro Group Australia Pty Ltd—Gasmate & Maxiheat Outdoor Electric Ceiling Heater or Wall Heater

Identifying features

Gasmate: M/N:EH610 - S/N: 217879, M/N:EH620 - S/N: 217879 and S/N:218303,
M/N:EH630 - S/N: 217878
Maxiheat: M/N:EH610M - S/N: 202268, M/N:EH620M - S/N:202268 and S/N:222460 and S/N:226663
M/N:630M - S/N:202268

What are the defects?

The heating element may get excessively hot and cause some area of the radiant heater panel to melt. In some cases, this may cause the RCD (safety switch) to trip instead.

What are the hazards?

If the defect occurs, there is risk of burns or fire.

What should consumers do?

Consumers should stop using the product immediately. Please contact Sitro Group Australia immediately to receive a replacement unit or to discuss an alternative remedy. For further information, please call Sitro Customer Service Line on 1300 174 876 or Email:

Sitro Group Australia is recalling the product to ensure the safety of our customers as an ongoing commitment to maintain the highest possible standards of safety and product quality at all times.

Traders who sold this product

Gasmate: Alfresco Radiant Heater: Various Retailers
Maxiheat: Slimline Radiant Heater: Barbeques Galore

Where the product was sold
Australian Capital Territory
New South Wales
South Australia
Western Australia
Dates available for sale
  • 1 March 2013 - 3 June 2015

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Energy Safe (VIC)
Product category