PRA number
2016/15325
Published date
Product description
Cordless hedge trimmer
Reasons the product is recalled
In some cases there may be a malfunction of the electronics. If the malfunction occurs, the engine may operate at a faster speed and/or the blades may continue to move for a short time after the trigger is released. Under certain circumstances, the machine may start to operate when only one trigger switch is pressed.
The hazards to consumers
If the defect occurs, this poses a risk of serious injury to the user and bystanders.
What consumers should do
Immediately stop using your machine. Contact STIHL Customer Service Hotline(toll free in Australia on 1300 366 665 or email hsaexchange@stihl.com.au with your model number and serial number (see diagram below). STIHL will arrange for you to be given a new STIHL battery hedge trimmer (Model HSA-86) as a replacement, by an authorised STIHL dealer.
Customer Service will be fielding these calls beteen the hours of 9.00am to 5.00pm Mon-Fri
Customer Service will be fielding these calls beteen the hours of 9.00am to 5.00pm Mon-Fri
Supplier
Traders who sold this product
Current and former authorised STIHL dealers since 2009
Where the product was sold
Nationally
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
