Toshiba Client Solutions ANZ Pty Limited — Battery Packs used in certain Toshiba Laptops

Toshiba laptop

Identifying features

Other
Models and serial numbers can be checked using the software utility available from the Toshiba website (see below)

What are the defects?

The affected batteries may overheat because of a short circuit.

What are the hazards?

If batteries overheat, they can be a fire and burn hazard to consumers.

What should consumers do?

This recall is an extension of a previous Toshiba laptop battery recall in January 2016.

Owners of Toshiba laptops should to go to the Toshiba website www.mytoshiba.com.au/support/announcements to download and run a software utility that will check if their battery is affected. If their laptop battery is affected, the consumer should register with Toshiba to receive a replacement battery pack. 
 
Consumers can continue to use their computer in the meantime by removing the affected battery and using it on AC power only.
 
Users who previously checked and determined that their battery pack was not affected by the January 2016 recall should re-check their battery packs using the software available from the Toshiba website.
Supplier
Toshiba Client Solutions ANZ Pty Limited
Traders who sold this product

Major electrical retailers and smaller resellers.

Where the product was sold
Nationally

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission