Volkswagen Group Australia Pty Ltd—Volkswagen Crafter

Identifying features

Campaign code 39E4
MY 2012-2013
Target: 215 vehicles

What are the defects?

Volkswagen AG has established that on Crafter vehicles of a limited production period, the earth ring of the damper weight on the propshaft can loosen.

What are the hazards?

Should this situation occur, it cannot be ruled out that the mounting of the propshaft on the gearbox may break free and potentially cause serious damage under the vehicle. Furthermore, there is a danger that the driver may lose control and have an accident.

What should consumers do?

A letter is being sent to affected owners of the vehicles. For further information, customers can contact their local Volkswagen Authorised Service Centre or contact Volkswagen Customer care on 1800 504 076.

Volkswagen Group Australia Pty Ltd
Traders who sold this product

Volkswagen Authorised dealers

Where the product was sold

Responsible regulator

Department of Infrastructure, Regional Development and Cities is the responsible regulator for this recall.

Department of Infrastructure, Regional Development and Cities
Product category