Product description
Product No. EL 301 and AL 401 platform.
See a list of details to help identify the product
Reason the product is recalled
The automatic door has been closing unexpectedly, or of its own accord so that it does not function correctly. In some very limited instances, the automatic door has been closing and locking, such that the door has been unable to be opened.
The hazards to consumers
Injury
What consumers should do
DORMA BWN will contact all owners of the automatic doors. Customer Service telephone hotline number: 1800 675 411.
Details to help identify the product
Supplier running the recall
DORMA BWN Automatics Pty Ltd
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2007/9097 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
