Reason the product is recalled
Unsafe non compliances to Australian electrical safety standards in internal wiring and construction have been identified.
The hazards to consumers
Internal insulation and earthing connections may fail during use, posing a risk of electric shock.
What consumers should do
Consumers should cease using the pump immediately and contact Pump Factory Pty Ltd by emailing sales@kasafactory.com or calling 1300 718 025 to organise a refund.
Details to help identify the product
Supplier running the recall
Pump Factory Pty Ltd
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2017/16058 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Electrical Safety Office (QLD) if you have a question about the reason the product is recalled or the hazards to consumers.