Product description
Models: KM 1620 / 1635 / 1650 / 2050 / 2550
Product was discontinued in 2010.
Product was discontinued in 2010.
See a list of details to help identify the product
Reason the product is recalled
When an optional accessory '300 sheet feeding unit / PF – 410' is installed to the printer and then detached and reinstalled there is a possibility of breakage or deformation between the main unit and paper feeding unit electrical connector.
The hazards to consumers
This may cause smoke or fire from failure of the control board, causing potential serious injury to users and surrounding property.
What consumers should do
Affected owners will be contacted directly by either Kyocera Document Solutions Australia or the dealer from where the product was originally purchased.
An inspection and repair of the device will be completed free of charge. Consumers should not attempt to move the main unit from the paper feeding unit until repairs have been completed.
Consumers can contact Kyocera Document Solutions Australia on 13 59 62 Option 3 (Monday to Friday, 8am - 8pm AEDT) or via email PrinterSupport@dau.kyocera.com
An inspection and repair of the device will be completed free of charge. Consumers should not attempt to move the main unit from the paper feeding unit until repairs have been completed.
Consumers can contact Kyocera Document Solutions Australia on 13 59 62 Option 3 (Monday to Friday, 8am - 8pm AEDT) or via email PrinterSupport@dau.kyocera.com
Details to help identify the product
Supplier running the recall
Who sold the product
Various office and printer supply dealers
Identifying numbers
Other identifying numbers
Serial Number range AHZ3 000001 - AHZ3 322326
Dates available for sale
-
Where the product was sold
Nationally
International
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17327 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
