Air Liquide Healthcare Pty Ltd — Inogen One G3 Concentrator

PRA number


Published date

Product description

Inogen One G3 Concentrator
Portable lightweight medical oxygen machine

Part Numbers: 19252750, 19252534, 19285707, 19285618, 19285718, 19285621, 19285334, 19252739, 19285727, 19284756, 19252747, 19285626, 19285728, 19252726, 19284685, 19282715, 19285619, 19252733

ARTG 225950
(Air Liquide Healthcare Pty Ltd - Stationary oxygen concentrator)

Reasons the product is recalled

When connected to a fully charged 8-cell battery as its only power source, an operating condition may cause an abrupt shut down of the Inogen One G3 Portable Oxygen Concentrator (POC).

If no action is taken, the POC may become unresponsive for up to one minute, after which it will behave as though a battery was just connected with a standard flash screen on display. The POC will then be ready for another startup. If powered on again, this cycle may need to be repeated until the 8-cell battery has been adequately discharged allowing the POC to operate as normal.

The hazards to consumers

Risk of interruption to the supply of oxygen to users, which may lead to health complications.

What consumers should do

Customers are advised that arrangements will be made for the products to be repaired and/or replaced. An Air Liquide Healthcare representative will contact customers via phone to initiate the replacement POC, and collect the affected concentrator.

For further information, contact Air Liquide Healthcare Customer Service Centre on 1300 360 202.

Traders who sold this product

Health Clinics, Chemists and Pharmacies

Where the product was sold

Australian Capital Territory
New South Wales
South Australia

Responsible regulator

Therapeutic Goods Administration is the responsible regulator for this recall.

Product category

Is this page useful?