Alinta Energy Geothermal Pty Ltd — GeoAir Geothermal HVAC Ducted Air Conditioner System

PRA number


Published date

Product description

GeoAir Geothermal HVAC Ducted Air Conditioner System
Single and three -phase 9kW - 25kW

A ducted geothermal heating and cooling (air-conditioner) system. The system consists of a ground source heat pump, an underground heat exchange loop, an internal fan coil unit, and controls, as well as interconnecting piping, refrigerant, wiring, ducts, and duct outlets (diffusers).

Installed between 13 June 2014 and 1 April 2020 ( Refer to affected model numbers below).

Photograph of Alinta Energy Geothermal  GeoAir
Photograph GeoAir diffusers open and closed
Identifying features

Reasons the product is recalled

The amount of refrigerant used in some geothermal HVAC systems exceeds the limit required by the 'Australian New Zealand Standard AS/NZS 5149.1: 2016 (refrigerating systems and heat pumps - safety and environmental requirements)'.

In the event of a failure of the internal fan coil unit and if one or more indoor diffuser (duct) outlets are closed, a higher than recommended concentration of refrigerant may be present in the home.

The hazards to consumers

A high concentration of refrigerant poses a risk of asphyxiation to occupants of the home.

What consumers should do

Consumers should not use the air conditioner unless the diffusers are open and kept open in all rooms. The diffusers can be opened by rotating the centre cone counterclockwise until a 2cm gap is visible.

A technician will contact consumers to arrange to visit the consumer's home to modify the diffusers to ensure that they remain open at all times. The repair will be completed free of charge.

For further information, please contact Alinta Energy Geothermal on 1800 896 598 (Monday to Friday, 9am - 5pm AEST), or via email at, or at

Traders who sold this product

Alinta Energy Geothermal Pty Ltd

Where the product was sold

New South Wales

Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category