Product description
Updated recall notice: 31 July 2024 - incident has occurred involving product.
Anker SoundCore v1
Portable wireless Bluetooth speaker.
Compatible with iPhone, Samsung and other phone brands.
Model
Brand
See a list of details to help identify the product.
Reason the product is recalled
A short circuit in the battery can cause the speaker to overheat.
The hazards to consumers
There is a risk of a serious injury and/or property damage if the speaker overheats and catches fire.
A fire has occurred resulting in burn injuries and property damage.
What consumers should do
Consumers should stop using their speaker immediately. Consumers should check their serial number to determine if they have recalled speaker.
If recalled, consumers should dispose of affected speakers in accordance with local requirements. Consumers can contact their local council about e-waste disposal or find their closest e-waste collection service at the RecyclingNearYou website. Customers should not throw the product in the rubbish, home recycling, or non-approved recycling boxes found at retail and home improvement stores, as this is a fire hazard. Confirmation of disposal will be sought prior to processing a replacement.
Consumers will be provided with a replacement speaker. Consumers will be required to provide proof of purchase or ownership and confirmation that the battery backup has been disconnected to receive a remedy.
For more information, consumers can contact Anker via email at support@anker.com
Details to help identify the product.
Supplier running the recall
Who sold the product
Amazon
Identifying numbers
SKU
Other identifying numbers
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20223 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
