Product description
This recall covers the two prong plug portion of the Apple AC power supply (wall plug adapters) designed for use in Continental Europe, Australia, New Zealand, Argentina, South Korea and Brazil. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.
See a list of details to help identify the product.
Reason the product is recalled
In some cases, certain adapters may break and create a risk of electrical shock if touched.
The hazards to consumers
There is a risk of electric shock.
What consumers should do
Customers should stop using affected adapters and exchange them at no charge for a new redesigned model that is currently shipping.
Customers should visit http://www.apple.com/au/support/ac-wallplug-adapter/ for information about how to identify the affected adapters and the exchange process. Customers can fill out a web form with their shipping address, email and product serial number and Apple will send the new adapter to the customer. The package will also contain a postage pre-paid package, which the customer can use to return the affected adapter to Apple.
Customers can also visit an Apple Retail or an Apple Authorised Service Provider location to exchange their affected adapters.
Details to help identify the product.
Supplier running the recall
Who sold the product
Apple online sales, Apple shop fronts and authorised resellers.
Identifying product features
Customers can identify whether their adaptors are affected by looking at the inside slot where they attach to the adapter. Affected adapters have four or five characters or no characters displayed vertically inside the slot. Please see the attached images for further instruction.
Identifying numbers
Other identifying numbers
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15171 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.