Product description
Recall updated - 10 April 2024 - Scott bicycles added to recall.
Various Avanti, Malvern Star, Raleigh, Diamondback and Scott bicycles.
There are 40 affected models in this recall.
This recall notice affects products sold in Australia.
See the attached documents for a list of affected models in the bicycle ranges and photographs of each model.
See a list of details to help identify the product
Reason the product is recalled
These bicycles don’t comply with the mandatory standard for bicycles. The front wheels may become loose and fall out if the quick release (QR) skewer is not installed and tightened correctly.
The hazards to consumers
There is a risk of accident and serious injury to the user if the front wheel comes loose or falls out while the bicycle is moving.
What consumers should do
Consumers with the recalled models should stop riding their bicycle immediately and contact Sheppard Cycles Australia Pty Ltd via phone on 1300 883 305 to arrange for a replacement skewer.
For bicycles purchased at Big W: Sheppard Cycles will send the replacement skewer direct to the consumer.
For bicycles purchased at independent bicycle dealers: Sheppard Cycles will send the skewer to the independent dealer who will then install the skewer on the consumer’s bicycle
Details to help identify the product
Supplier running the recall
Who sold the product
Big W and Independent Bicycle Dealers
Identifying product features
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19984 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
