Product description
A botanically-based lash serum, which is applied to the base of the upper lash-line and below the lower lash-line to provide thicker, longer-looking lashes
See a list of details to help identify the product
Reason the product is recalled
Tests show that the preservative system in the formula may not be sufficient to prevent the growth of certain micro-organisms.
The hazards to consumers
Insufficient preservative system may increase the risk of eye irritation or infection if bacteria are introduced into the product. The risk of irritation or infection in healthy individuals following use of this product is low. However, there could be a heightened health risk for some consumers, such as individuals with pre-existing cornea conditions, users of permanent or extended-wear contact lenses, or those with weakened or suppressed immune systems.
What consumers should do
Consumers who purchased this product should stop using it and discard or return it immediately. Consumers may obtain a full refund by returning the product or presenting a receipt at the place of purchase or by calling the toll free consumer line in Australia on 1-800-061-326.
Additional information can be found at www.Aveda.com, www.aveda.com.au and on Aveda's Facebook Page.
Additional information can be found at www.Aveda.com, www.aveda.com.au and on Aveda's Facebook Page.
Details to help identify the product
Supplier running the recall
Who sold the product
Estee Lauder Pty Ltd and certain independently-owned salons
Identifying product features
(a) Saleable Stock
• Product Code: A8XR-01-0000
• Barcode: 018084896143
• Batch: AA1
(b) "Sample" Stock
• Product Code: A8XR-40-0000
• Barcode 018084903643
Identifying numbers
Other identifying numbers
(a) Saleable Stock
• Product Code: A8XR-01-0000
• Barcode: 018084896143
• Batch: AA1
(b) "Sample" Stock
• Product Code: A8XR-40-0000
• Barcode 018084903643
• Product Code: A8XR-01-0000
• Barcode: 018084896143
• Batch: AA1
(b) "Sample" Stock
• Product Code: A8XR-40-0000
• Barcode 018084903643
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2012/13057 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
