What are the defects?
The base of the mug may crack, break and come free when boiling water or liquid is poured into the mug.
What are the hazards?
If the base cracks or breaks there is a high risk of personal injury, such as scalding arising from boiling liquid being released from the mug. There is also a risk of injury from the sharp edges if the base cracks or breaks.
What should consumers do?
Customers should immediately cease using the product and return it to any Big W store for a full refund.
Traders who sold this product
Where the product was sold
Dates available for sale