Product description

This recall was updated on 9 November 2020 to include additional custom coffee cups.

Reusable coffee cup in plain green or white for sizes 237mL, 355mL, 473mL or with custom names:

SexieCoffie, Columbit, Echo, Hedland,Crop to Cup, Home Grain, Z Espress, Boomerang, Cabrini Health, Cafe Brioso, Columbit, Crop to Cup, Echo, Gippsland Centre Against Sexual Assault, Hedland, Legoland, Melbourne Health, Mocha & Lime, Mr Collins, Secure, Sunday, The Main, Tropeco, Very Special, Your Cuppa

See a list of details to help identify the product.

Reason the product is recalled

In some cups the base of the cup may detach.

The hazards to consumers

If the base of the cup detaches while containing hot liquid, the user may be burnt or scalded.

What consumers should do

Consumers should immediately stop using the cup and return the cup to the place of purchase to receive a full refund. Alternatively, consumers can contact Biopak to organise a refund.

For more information, consumers can contact Biopak on 1300 246 725 (Monday to Friday, 9am - 5pm AEST) or at care@biopak.com.au

Details to help identify the product.

Supplier running the recall

Who sold the product

Coffee Shops
Hotels
Schools/colleges
Independent coffee distributors
Independent retailers

Dates available for sale

-

Where the product was sold

Nationally
International
Online

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2020/18559 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.