Product description
External and internal timber doors, typically used for residential premises, with glass inserts.
See a list of details to help identify the product.
Reason the product is recalled
Certain glass doors installed from approximately October 2019 to February 2022 may not be toughened correctly and may not shatter according to the requirements of the Australian toughened glass safety standards.
The hazards to consumers
If the glass door has not been toughened correctly and the glass breaks, it may break into fragments or shards and pose a risk of serious injury.
What consumers should do
Some consumers will receive a letter between December 2022 and January 2023 from Corinthian Doors, their retailer or installer arranging for repair of their affected doors. Consumers who have not received a letter but have a clear glass door with timber trim (see example photos above) should visit the below Corinthian Doors recall webpage and follow the instructions to identify if your doors are affected.
All affected doors will be repaired at no cost. A clear film will be applied which prevents the glass from breaking unsafely into fragments or shards.
Important message from the ACCC to consumers
Consumers can access their rights under the Consumer Guarantees which are independent of the remedy offered in this recall. You may wish to contact Corinthian on CorinthianCS@corinthian.com.au or Ph 1300 899 153 about your particular door.
Details to help identify the product.
Supplier running the recall
Who sold the product
54 retailers sold the recalled product, including Bunnings. Please see the attached list of traders.
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2022/19622 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
