What are the defects?
The supply cord's protective earth wire is not connected to the plug's earth pin.
The LED power supply does not comply with the relevant Australian standard and does not have an Australian approval.
What are the hazards?
Risk of electric shock, which can cause serious injury or death.
What should consumers do?
Consumers should immediately stop using and disconnect the LED neon lights with affected power suppliers. Consumers should contact Custom Neon for a replacement power supply.
For more information, contact Custom Neon on firstname.lastname@example.org or 1800 725 574.