D. & M. Holdings Pty. Ltd. and QualiFi Pty Ltd — Heos 1 Go Pack by Denon Rechargeable Battery

PRA number


Published date

Product description

Heos 1 Go Pack by Denon Rechargeable Battery
Heos 1
Heos 2
Heos 3
Identifying features
All serial numbers beginning with 5xxGxxxxxx, and serial numbers between 601G913517 to 601G914004.
The serial number can be found on the base of the battery.

What are the defects?

The battery cells in the rechargeable battery pack may combust.

What are the hazards?

The rechargeable battery may pose a fire safety hazard.

What should consumers do?

Consumers should immediately discontinue use of the rechargeable battery pack and contact Qualifi Pty Ltd for instructions to replace the product.

Please direct all calls and any queries concerning this recall to QualiFi Pty Ltd on 03 8543 1166 or support@heos.com.au or visit www.qualifi.com.au

Traders who sold this product

Various electronic retailers

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Recall advertisement

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category